Symptoms

Since Oct 2024, when working with Impact Acquire versions smaller than 3.4.0, software updates for Impact Acquire as well as firmware updates for Balluff devices operated through Impact Acquire, are no longer detected by GUI tools coming as part of the Impact Acquire installation. Instead sometimes confusing messages (sometimes containing HTML code) are reported, or a tool might report that no updates are available even though new versions have been published in the meantime.

Cause

This is due to the migration to a new website. Because of that, the URLs containing the requested information do no longer exists. Redirects have been implemented but unfortunately the GUI tools from versions smaller than 3.4.0 of Impact Acquire don't follow these redirects.

Resolution

Update to Impact Acquire version 3.4.0 or higher. This update would also follow future redirects given that wxWidgets 3.1.5 or higher is used when building the GUI tools.